FAQ

Standard and Premium edits compose your sessions into a branded picture-in-picture frame with your event lockup, logo, and brand color. Lower thirds for each speaker appear at the moment they first show up on screen, and each session opens with a title card. If you do not provide brand assets, we use a clean, minimal default and your sessions still look polished.

Essential and Standard edits go through our internal quality check, then to you for a final approval. You can approve the session, flag an error, or it approves automatically at the deadline if you take no action. There are no feedback rounds at these levels. If something's wrong, you can report it, request a recut, or request an upgrade through your project dashboard, and corrections for our errors are always fixed at no charge. Premium edits include up to three rounds of review through our review platform with up to two reviewers. Rounds 1 and 2 are your feedback rounds. If anything from your feedback remains unresolved, we address it in Round 3.

Timeline depends on volume, edit level, and your delivery deadline. We build a production schedule before the event so you know exactly when each session will be ready for review. For most post-event packages, first-pass edits begin within 24 hours of receiving your session records. Same-day turnaround is available for certain projects. Reach out directly and we'll work with you to understand what's possible.

Essential and Standard edits go through our internal quality check, then to you for a final approval. You can approve the session, flag an error, or it approves automatically at the deadline if you take no action. There are no feedback rounds at these levels, but you can report errors, request recuts, or request upgrades through your project dashboard after delivery. For Premium edits, sessions are routed to your designated reviewers through our review platform. You choose how to split the rounds between your reviewers. Reviewer One always handles round one. You decide whether Reviewer Two joins for rounds two and three (with edit control) or only round three (for final confirmation). You can assign one or two reviewers per session. You always know where every session stands.

Essential and Standard edits include our On-Demand Assets Package — a title slide thumbnail, speaker names and titles, an AI-generated session abstract, and an AI-generated captions file (VTT). Everything is delivered in a spreadsheet organized for upload to your on-demand platform.

The Enhanced On-Demand Assets Package is available as an add-on for Essential and Standard edits, and is included with Premium. It includes human-reviewed captions and abstract, plus five thumbnail options for each session for you to choose from.

Premium sessions can have one or two reviewers. With one reviewer, they handle all rounds. With two reviewers, you choose the split: Reviewer One handles round one, and Reviewer Two either joins for rounds two and three or confirms in round three only. Your reviewers must be confirmed before production begins. Essential and Standard edits have a single approver who signs off on the final session. There are no reviewer rounds, just one approval before delivery.

For Essential and Standard edits, if your approver doesn't act by the deadline, the session is considered approved and moves to delivery. For Premium edits, if a reviewer misses their deadline, that round is forfeited and the session advances to the next stage. If the final reviewer misses their deadline, the session is considered approved and delivered. If an extension is required, please speak to our team.

Yes. We deliver VTT files for upload to your on-demand platform. AI-generated captions (VTT file) are included with Essential and Standard edit levels as part of the On-Demand Assets Package. For human-reviewed captions, select the Premium edit or add the Enhanced On-Demand Assets Package to your project.

Before production begins we'll need session and speaker information, motion graphics, and final presentation decks. For Premium edits, we'll also need designated reviewers. You'll confirm the accuracy of all session titles, speaker names, and speaker titles through your project dashboard before production begins. Finals are delivered in a spreadsheet organized for upload, with all session metadata included. We'll take it from there. For the full list of assets, formats, specs, and who on your team usually has them, see our brand assets guide.

No. None of our brand assets are required for us to edit your video. We build certain files for you if they don't exist — like title cards, lower thirds, and branded backgrounds. Just be aware that generated assets might not perfectly match your brand's existing look and feel. The more you provide, the more polished and on-brand the final product will be. See our brand assets guide for the full list of what we recommend and who on your team usually has it.

You or your production partner upload your session records directly to our secure, access-controlled file environment. No file sharing services or email attachments. Finals are delivered through the same environment, organized by session in a spreadsheet ready for upload to your on-demand platform.

Every project gets a dedicated Hub: a simple browser-based dashboard where you confirm session details, send your files, track production status, and manage any post-delivery requests in one place. You also assign your approver (Essential and Standard) or reviewers (Premium) through the Hub. No login required; we send you a private link. Your Hub stays live through delivery so you always know where things stand.

If there's an issue with a delivered session, you can report it, request a recut, or request an upgrade through your project dashboard. Corrections for our errors are always fixed at no charge regardless of edit level. Recuts within the scope of your edit level are available at a reduced rate. If you need changes beyond your edit level's scope, we'll recommend upgrading that session. Premium edits include up to three rounds of review before delivery.

Pricing is per session, based on edit level, session length, and turnaround timeline. All prices for our standard turnaround (five business days) are published on our pricing page. Use the calculator to estimate your project cost, or book a call and we'll walk through your project parameters.

We take content security seriously. Our file handling and editing workflow is designed to keep your session records in a secure, access-controlled environment throughout production. For specific InfoSec requirements or enterprise security reviews, please speak to our team directly.

We use AI in certain areas of our workflow where it offers genuine efficiencies. This allows us to dedicate more resources towards the areas people are most valuable, using common sense and making judgement calls. Every deliverable is reviewed by a person before delivery.