Frequently asked questions.

Timeline depends on volume, edit level, and your delivery deadline. We build a production schedule before the event so you know exactly when each session will be ready for review. For most post-event packages, first-pass edits begin within 24 hours of receiving your session records. Same-day turnaround is available for certain projects. Reach out directly and we'll work with you to understand what's possible.

Each session is routed directly to your designated approvers. You provide the approver list before production begins and we handle the routing, tracking, and reminders. Approvers review and either approve or leave notes. We incorporate feedback and continue through up to three revision rounds until the session is marked complete. You always know where every video stands.

Each session can have one or two approvers. With one approver, they handle both the preliminary and final sign-off. With two approvers, the first reviews and leaves notes, and the second gives final approval. Your approvers must be confirmed before production begins.

Every project includes up to three rounds of revisions per session. If additional rounds are required, they can be arranged at an additional cost — speak to our team to discuss.

If a preliminary approver misses their deadline, we will mark the edit as approved and move it to the next stage. If a final approver misses their deadline, we will consider the video approved and delivered. If an extension is required, please speak to our team.

Yes. We offer transcription as an add-on service for any session. We deliver VTT files for upload to your on-demand platform, or embed captions directly into the video file. We don't deliver raw AI output. All transcriptions are reviewed and edited for accuracy by a human.

Before production begins we'll need session and speaker information, motion graphics, final presentation decks, and designated approvers. Approvers are responsible for confirming the accuracy of all session titles, speaker names, and speaker titles as part of their review.

You or your production partner upload your session records directly to our secure, access-controlled file environment. No file sharing services or email attachments. Finals are delivered through the same environment, organized by session and ready for upload to your on-demand platform.

Each project includes up to three rounds of revisions per session, managed through our approval workflow. Revision requests outside of the approval workflow, or after a session has been marked delivered, can be accommodated at an additional cost. Speak to our team to discuss.

Pricing is based on the number of sessions, average session length, edit level, and turnaround timeline. Our pricing reflects the actual economics of high-volume work — projects with more sessions benefit from economies of scale. We provide a detailed quote before any work begins. Book a call to talk through your project.

We take content security seriously. Our file handling and editing workflow is designed to keep your session records in a secure, access-controlled environment throughout production. For specific InfoSec requirements or enterprise security reviews, please speak to our team directly.

Most post-event editing is handled remotely. For same-day turnaround (like a replay), an onsite DIT (Digital Imaging Technician) and/or editor may be required. Speak to our team and we'll advise on what your project needs.

We use AI in our workflow where it offers genuine efficiencies, but an experienced human who has been trained to our high standards reviews and edits every deliverable before it leaves our hands.

We offer two levels of remote pre-record production — a self-record option where speakers record independently using our platform and preparation guide, and a produced option where a director is present on the call to manage the session in real time. The right option depends on your speakers, your budget, and the stakes of the content. Speak to our team and we'll recommend the best approach for your project.

Before production begins we'll need your session list, speaker information, any presentation materials, and your motion graphics package. We'll handle speaker scheduling, technical guidance, and post-production from there.

Recording time depends on session length. We recommend speakers allow for one and a half times the session length to account for retakes and setup. A 30-minute session should take no longer than 45 minutes to record.

We provide a speaker preparation guide that covers everything they need to know — environment setup, camera and microphone recommendations, lighting, and what to expect on recording day. You share it with your speakers. We handle the rest.

We review every recording before post-production begins. If there are technical issues we can address in editing, we will. If the quality can't be recovered, we'll discuss options — including a re-record at an additional cost, voiceover-only delivery, or guidance for the speaker to re-record independently.

Yes. Each speaker records on a separate track, which we combine in post-production. This gives us clean, high-quality audio and video from every participant regardless of their location.

We require 48 hours notice for cancellations. Sessions cancelled within 48 hours will still be charged. Rescheduling is available at an additional cost.

Yes. In-person pre-record production needs to be discussed directly with our team. Scope, logistics, and pricing vary by project. Get in touch and we'll work through the details with you.

You do. All session records and final deliverables are your property. We retain files for 90 days after delivery, after which they are permanently deleted. Extended retention is available on request.

Yes. For remote pre-records, we handle end-to-end production. Your speakers book their recording slots directly through our scheduling system, and we manage the rest. Note that remote recording quality is dependent on each speaker's wifi, camera, and microphone — we'll advise on best practices upfront. For in-person pre-records, contact us to discuss scope and logistics.