Frequently asked questions.

Standard and Premium edits compose your sessions into a branded picture-in-picture frame with your event lockup, logo, and brand color. Lower thirds for each speaker appear at the moment they first show up on screen, and each session opens with a title card. If you do not provide brand assets, we use a clean, minimal default and your sessions still look polished. See the full set of layouts on our Layout Examples page.

Essential and Standard edits are delivered directly after our internal quality check. If there's an issue, you can report it, request a recut, or request an upgrade through your project dashboard. Corrections for our errors are always fixed at no charge. We recommend leaving a buffer between your delivery date and when you need sessions live, in case anything needs attention. Premium edits include up to three rounds of review through our review platform with up to two reviewers. Rounds 1 and 2 are your feedback rounds. If anything from your feedback remains unresolved, we address it in Round 3.

Timeline depends on volume, edit level, and your delivery deadline. We build a production schedule before the event so you know exactly when each session will be ready for review. For most post-event packages, first-pass edits begin within 24 hours of receiving your session records. Same-day turnaround is available for certain projects. Reach out directly and we'll work with you to understand what's possible.

Essential and Standard edits are delivered directly after our internal quality check, with no client review stage. You can report errors, request recuts, or request upgrades through your project dashboard after delivery. For Premium edits, sessions are routed to your designated reviewers through our review platform. You choose how to split the rounds between your reviewers. Reviewer One always handles round one. You decide whether Reviewer Two joins for rounds two and three (with edit control) or only round three (for final confirmation). You can assign one or two reviewers per session. You always know where every session stands.

Essential and Standard edits include our On-Demand Assets Package — a title slide thumbnail, speaker names and titles, an AI-generated session abstract, and an AI-generated captions file (VTT). Everything is delivered in a spreadsheet organized for upload to your on-demand platform.

The Enhanced On-Demand Assets Package is available as an add-on for Essential and Standard edits, and is included with Premium. It includes human-reviewed captions and abstract, plus five additional thumbnail stills for each session.

Reviewers apply to Premium edits only. Premium sessions can have one or two reviewers. With one reviewer, they handle all rounds. With two reviewers, you choose the split: Reviewer One handles round one, and Reviewer Two either joins for rounds two and three or confirms in round three only. Your reviewers must be confirmed before production begins. Essential and Standard edits are delivered directly with no reviewer stage.

It depends on your edit level. Essential and Standard edits are delivered directly after our internal quality check. If there's an issue, you can report it or request a recut through your project dashboard. If editorial changes are needed beyond Standard scope, you can request an upgrade to Premium. Premium includes up to three rounds of review per session. Rounds 1 and 2 are your feedback rounds. If anything from your feedback remains unresolved, we address it in Round 3. If additional changes are needed after the final round, a recut can be requested.

This applies to Premium edits only (Essential and Standard edits have no client review stage). If a reviewer misses their deadline, the round is forfeited and the session advances to the next stage. If the final reviewer misses their deadline, the session is considered approved and delivered. If an extension is required, please speak to our team.

Yes. We deliver VTT files for upload to your on-demand platform. AI-generated captions (VTT file) are included with Essential and Standard edit levels as part of the On-Demand Assets Package. For human-reviewed captions, select the Premium edit or add the Enhanced On-Demand Assets Package to your project.

Before production begins we'll need session and speaker information, motion graphics, and final presentation decks. For Premium edits, we'll also need designated reviewers. You'll confirm the accuracy of all session titles, speaker names, and speaker titles through your project dashboard before production begins. Finals are delivered in a spreadsheet organized for upload, with all session metadata included. We'll take it from there. For the full list of assets, formats, specs, and who on your team usually has them, see our brand asset guide.

No. None of our brand assets are required for us to edit your video. We build certain files for you if they don't exist -- like title cards, lower thirds, and branded backgrounds. Just be aware that generated assets might not perfectly match your brand's existing look and feel. The more you provide, the more polished and on-brand the final product will be. See our brand asset guide for the full list of what we recommend and who on your team usually has it.

You or your production partner upload your session records directly to our secure, access-controlled file environment. No file sharing services or email attachments. Finals are delivered through the same environment, organized by session in a spreadsheet ready for upload to your on-demand platform.

Every project gets a dedicated Hub — a simple browser-based dashboard where you confirm session details, send your files, track production status, and manage any post-delivery requests in one place. Premium projects also use the Hub to assign reviewers. No login required; we send you a private link. Your Hub stays live through delivery so you always know where things stand.

If there's an issue with a delivered session, you can report it, request a recut, or request an upgrade through your project dashboard. Corrections for our errors are always fixed at no charge regardless of edit level. Recuts within the scope of your edit level are available at a reduced rate. If you need changes beyond your edit level's scope, we'll recommend upgrading that session. Premium edits include up to three rounds of review before delivery.

Pricing is per session, based on edit level, session length, and turnaround timeline. All prices for our standard turnaround (five business days) are published on our pricing page. Use the calculator to estimate your project cost, or book a call and we'll walk through your project parameters.

We take content security seriously. Our file handling and editing workflow is designed to keep your session records in a secure, access-controlled environment throughout production. For specific InfoSec requirements or enterprise security reviews, please speak to our team directly.

Most post-event editing is handled remotely. For same-day turnaround (like a replay), an onsite DIT (Digital Imaging Technician) and/or editor may be required. Speak to our team and we'll advise on what your project needs.

We use AI in our workflow where it offers genuine efficiencies — automated quality checks, transcription, and content processing. Every deliverable goes through human review before delivery. Premium edits are handled by experienced editors trained to our standards. Essential and Standard edits are processed through our production pipeline and reviewed by our production team before delivery.

Yes. We offer two levels of remote pre-record production — a self-record option where speakers record independently using our platform and preparation guide, and a produced option where a director is present on the call to manage the session in real time. Your speakers book their recording slots directly through our scheduling system, and we manage the rest. Note that remote recording quality is dependent on each speaker's wifi, camera, and microphone — we'll advise on best practices upfront. For in-person pre-records, contact us to discuss scope and logistics. The right option depends on your speakers, your budget, and the stakes of the content. Speak to our team and we'll recommend the best approach for your project.

Before production begins we'll need your session list, speaker information, any presentation materials, and your motion graphics package. We'll handle speaker scheduling, technical guidance, and post-production from there.

Recording time depends on session length. We recommend speakers allow for one and a half times the session length to account for retakes and setup. A 30-minute session should take no longer than 45 minutes to record.

We provide a speaker preparation guide that covers everything they need to know — environment setup, camera and microphone recommendations, lighting, and what to expect on recording day. You share it with your speakers. We handle the rest.

We review every recording before post-production begins. If there are technical issues we can address in editing, we will. If the quality can't be recovered, we'll discuss options — including a re-record at an additional cost, voiceover-only delivery, or guidance for the speaker to re-record independently.

Yes. Each speaker records on a separate track, which we combine in post-production. This gives us clean, high-quality audio and video from every participant regardless of their location.

We require 48 hours notice for cancellations. Sessions cancelled within 48 hours will still be charged. Rescheduling is available at an additional cost.

Yes. In-person pre-record production needs to be discussed directly with our team. Scope, logistics, and pricing vary by project. Get in touch and we'll work through the details with you.

You do. All session records and final deliverables are your property. We retain files for 90 days after delivery, after which they are permanently deleted. Extended retention is available on request.